Customer satisfaction survey is given to customers by the business organizations to measure the happiness or satisfaction level of the customers with the company. This survey typically includes different questions about the products, services and sales representatives of the organization. There are different types of satisfaction surveys that are designed for the evaluation of employees, products, customers, jobs and health care services. The basic element of a satisfaction survey is its productivity according to the purpose of satisfaction survey. Key items, lengths and questions of the surveys may vary according to the nature and requirements of the survey. If you are interested to design a satisfaction survey then it is necessary to include all vital contents in it to get accurate results.
Key Items of Satisfaction Survey
Only a comprehensive and well designed survey will help you to increase the accuracy of results and for your guidance following are some key items that should be included in a satisfaction survey:
Ask About Functions of Products
Satisfaction survey will help you to get the information about the variety of problems that customers are facing or the reasons of low sales. For instance, it will help you to learn about the customer dissatisfaction about particular products. For this purpose, you have to include different functions of the products in the satisfactory survey to know the displeasing factors of customer with the product. It will help you to meet with expectations of customers.
Be Careful About Time Frame
Time frame is an important factor for satisfaction survey and this can be varied according to the type of business. For instance, if you have a car dealership then it is necessary to do survey right away to get current views from the fresh memories of customer. In this case, you can give a survey form to customer in the waiting area or can ask him/her to mail it back to you after filling it. Usually these types of surveys will help you to gauge the customer satisfaction and you will get high level reward for your best services.
Here is preview a good quality sample satisfaction survey template created to help anyone creating such survey quickly,
- You have to decide which kind of information you are interested to collect from the survey. You may want to get satisfaction with funding, pricing, benefits, permanence, reliability and functions.
- Determine your goals and then create a list of questions on the basis of your goals. You can also multiple choice questions and ask the customers if they are “Satisfied, Very Satisfied, Dissatisfied, Very Dissatisfied”.
- You can ask customers to rate your services on the scale of 1 to 10. It will show the worst services and the 10 will represent perfection. It will be a good choice to adopt funnel approach like start the survey with broad or general questions and then move toward specific questions of your survey.
- Do not write too lengthy questions because it can irritate readers. It will be good to keep questions brief and focused to maintain the interests of customers. Do not ask open ended questions because people do not like to answer them. You can provide multiple choices to the customers for the convenience.
Here is download link for this Satisfaction Survey Template,